1.Shipping Methods We Offer:
DHL,TNT, USPS, Fedex etc.
We ship to all over the world. If you can not find your country when check out, please contact us.
Delivery Time = Processing Time + Shipping Time
Standard delivery, you will receive the dress in 20-30 days after payment.
Rush delivery, you will receive it in 15-20 days after payment.
If you need the dress urgently. Please note us the date you need the dress, we will put your order on prior schedule and make sure you receive it on time.
For some styles with complicate beading and hand work, it may take few more days for processing.
3.Tracking Your Order
We have partnered with a number of reputable shipping companies for the destinations we service including DHL, TNT, UPS, FedEx, USPS and so on. Whenever the order dispatches, we will send you track number so you can follow the status.
Here are the links to all the delivery companies we use so you can track your order
4.International Delivery Policies (Ship Worldwide)
For the international order, you are assured to enjoy a fast and professional service due to our long-term partnerships with DHL, UPS, TNT, FedEx etc., therefore, even worldwide shipping and packaging to U.S, UK, Canada, Australia and so on, are safe without any damage because of those well-trained stuff.
We provide free custom service, shipping to the all over the world
What information is needed for custom sizes
Customized size, you need to provide these information
Bust: ''(This size is your full bust measurements)
Waist: '' (This size is your smallest of your body part measurements)
Hip=Butts: ''(This size is your biggest of your body part measurements)
Height without shoes: " (It is from your top head to the floor without shoes, it is very important!!!)
Height with shoes: ''(It is from your top head to the floor with shoes, it is very important!!!)
Height of shoes: ''
-Unpaid order will not be processed. If you do not need it, please simply ignore it.
-Order cancelled within 24 hours of payment confirmation will be eligible for a full refund.( But we need to subtract the 7% PayPal fee + Website transaction fee ）
-Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
-Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price and the full shipping cost.
-Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.
-Once your order has been shipped,it can no longer be cancelled.
We realize that it is difficult to purchase a dress over the Internet, and we really want you to be happy with your purchase. So please read the return policy
1. Because each dress is hand-made, there will be at most a little difference between the product picture and the product you receive. If you request 100% same as the picture, please don't make payment. I am sorry for it.
2. We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, or you do no not love it after you received it and some other reasons for it. We refuse return the items without any quality problems
3. If you find the Dress is in wrong color or measurements, please send us clear pictures within 3 working days since you receive the dress. You can return and refund after our confirmation.
4. If there is obvious quality problem with the dress, such as large dirt, broken or defects surface, please send us clear pictures within 2 working days since you receive the dress. We can solve this thing together.
5. Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we cannot guarantee that the color of our products will be exactly the same with the photos you see. And the same color but different fabric must has chromatic aberration, so if you asked us to return money back just because chromatic aberration, we will not accept.
6. If you return it, please see it:
1). You must contact us within 2 days (48 hours) from the reception of your dress(es). Please state the problem of the received goods and the reason for the return.
2). Item(s) must be returned in its original condition with no signs of wear, tear, or odors.
3). Return shipping charges will be the buyer’s responsibility. It is buyer’s responsibility to pay for the shipping fee of sending back and exchange.
4). The shipping method that we used for u then when u ship it back you must use the same one. If we ship the dress to you by DHL then you need to use this one too.
Customers need to know :
All of the dresses don't come "on the shelf"(Our Dresses are all custom-made). We strongly recommend you to select "Custom Made" to ensure the dress will fit you when it arrives.
The custom-size dresses don't accept return.
If you have any other question about the dress, you can ask me at your time.